- The Help Desk acts on your behalf
- Streamlines communications with your company’s service providers
- Chases and escalates overdue tasks
The UK-based, 24/7 Help Desk is a fundamental part of the Elogbooks system. It acts as your personal assistant, logging the jobs that you raise, dispatching them to your service providers, and chasing their acknowledgement and initial attendance.
The Help Desk also chases service providers for regular updates to ensure that, when you view a job’s status through your Dashboard, you’re seeing the latest up-to-date information.