FMmobile_features
FM Mobile App
July 14, 2016
Quotes_features
Quotes
July 14, 2016

The Help Desk

Helpdesk_features

QUOTES


  • The Help Desk acts on your behalf
  • Streamlines communications with your company’s service providers
  • Chases and escalates overdue tasks

The UK-based, 24/7 Help Desk is a fundamental part of the Elogbooks system. It acts as your personal assistant, logging the jobs that you raise, dispatching them to your service providers, and chasing their acknowledgement and initial attendance.

The Help Desk also chases service providers for regular updates to ensure that, when you view a job’s status through your Dashboard, you’re seeing the latest up-to-date information.